HIPAA & GDPR Compliant | FDA Class II | ISO 13485 | API Available
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Support and Returns

Resources

Quick Start Guide

Quick Start Guide (PDF)
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Tutorial Videos

Recommended Headphones for Keikku

• Keikku pairs with Bluetooth audio.
• Best performance comes from noise-cancelling devices.

Recommended Devices:
• AirPods Pro 3 (or latest AirPods with noise cancellation)
• Bose QuietComfort (latest model with noise cancellation)
‍
Not recommended:
Standard wired headphones or non–noise-cancelling earbuds.

Keikku AI+ Desktop

Unlock advanced tools including structured transcription, PubMed-only generative summaries, referral letters, and multilingual documentation.
Learn more

Support Request

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Returns

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Returns Policy

• Returns accepted within 30 days of delivery.
• Product must include original packaging, accessories, and all components.
• Customer must complete the Returns Form above before sending any device back.
• Returns without a completed form will not be processed.

FAQs

Troubleshooting

If you run into setup or audio issues, visit the Support section or submit a Support Request. Our team will help with pairing, connectivity, and workflow guidance.

How do I contact Team Lapsi?

Contact us at Keikku@lapsihealth.com

Shipping Times

We are a small team manufacturing in Europe. Shipping times may be longer than usual due to customs and logistics. Thank you for your patience while we work to bring Keikku to your hands.

Do I need headphones?

Yes. For the best sound quality we recommend AirPods Pro, newer AirPods with noise cancellation, or Bose QuietComfort noise-cancelling headphones.

 Is there a desktop version of Keikku AI+?

Yes. The Keikku AI+ Desktop app supports AI scribe features, PubMed-based summaries, referrals, and multilingual export.

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